This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Appointments

consultAll consultations are by appointment. We offer an online booking service, to register for this service please email or telephone the surgery, or our 24 hour automated telephone service.  No registration is required simply enter your date of birth and telephone number when prompted, please ensure you keep your contact details up to date with the surgery to ensure you can use this service. You can book, check or cancel your appointment using this system.

Please remember that an appointment is for 10 minutes for ONE PERSON ONLY. A separate appointment should be made for each patient attending.

To help the doctors keep to time, If you have more than one health issue to discuss, please talk to the receptionist about booking a double appointment.

If you are unable to keep your appointment please inform us as soon as possible.

Appointment Options

 

Routine:
A 10 minute appointment with patient’s usual doctor.  Appointments, subject to availability, can be booked at both Stokewood Surgery and Old Anchor branch surgery.
Telephone:A 5 minute booked telephone consultation.  Normally with patient's usual doctor but may be duty doctor  if required same day.
Urgent:
Patients requiring a same day appointment for an urgent condition, who fit the criteria, will be offered a time slot to attend the sit and wait clinic held at Stokewood Surgery.  Please note, we do not offer any urgent appointments at Old Anchor Surgery. Full details below.
  

Urgent Appointments

In order to meet the demand for same day urgent appointments, we are now running a sit and wait clinic at Stokewood Surgery. The service is a NOT a walk-in clinic.   If you are unable to wait for the appointment date offered as you feel you require, and meet the criteria, for a same day appointment, you will be offered a time to attend this clinic. We aim to see patients within 60 minutes of their allocated slot time.   A record of patients invited to attend is kept.

We respectfully request patients do not attend earlier than the time offered as this will just prolong the wait and clog up the waiting room and car park.

 

Telephone Advice

Urgent telephone advice will be given either by the duty nurse or duty doctor. You may be asked the nature of the problem and for your telephone number so that we can call you back.

We also offer telephone consultations with your usual doctor and these can be booked in advance as for routine consultations.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website