Changes to Appointment System - aiming to reduce wait times
We have been conducting a full review of our appointment service. It is clear from the feedback we get that most of our patients’ think this is a priority. With limited space adding GP sessions is not an option at the moment but following review and talking to other practices in the area, we will be making some big changes to achieve our aim of reducing the wait for a routine appointment from approximately 5 weeks to 10 working days (2 weeks). We are asking for your patience and understanding whilst these changes are being made, which includes restricting pre booking routine appointments to four weeks ahead.
We are restructuring the way our urgent morning clinic (formerly the sit and wait clinic) so that only patients requiring urgent/same day appointments are booked into this, on the day, allowing us to cope with demand. We know the current system means some patients are forced to book into an urgent clinic because they cannot wait 4 weeks for a routine appointment. Continuity of care will be greatly improved by releasing GPs from the urgent morning clinics to hold routine appointment clinics. During the transition period clinics may get full quickly before the routine appointment wait times reach the target wait of 10 days.
e-Consult - No registration required
Have you tried out e-consult web tool? You can access this via our website (www.stokewood.co.uk). It is very easy to use and will enable you to contact us for advice or help with a clinical or administrative query.
Routine Appointments - Badger Farm Winchester (MHH Hub)
If you need a routine appointment but cannot wait for a convenient appointment at Stokewood/Old Anchor, or would prefer to be seen in the evenings or weekends, we have routine appointments available within our hub site at Badger Farm Surgery, Winchester (this is located at the back of the Badger Farm Sainsbury’s car park).
Patient Questionnaire - Autumn 2017
Our annual patient questionnaire is now open until end November 2017. Results will be published after this date.
Stokewood is proud to have been involved in the Government backed apprenticeship scheme. Having started with just one a number of years ago, we have been lucky enough to gain two excellent full time staff who came to us originally as apprentices. We are also delighted to announce that Ellie and Jodie will finish their apprenticeships this month and have accepted offers to stay on with us. The apprenticeships have been worked in admin and reception to date, and with another apprentice half way through her training, and we can happily recommend this scheme to both employers and apprentices. Our apprentices have come to us at different stages, either in place of full time college, after 1 year or college studies and even after completing A level studies. This scheme provides an excellent alternative for those seeking work experience alongside a vocational qualification, whilst earning a wage.
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Eastleigh Local Development Plan 2011-2016
The partners at Stokewood Surgery have commented on the above plan as part of the consultation process. As a practice we have objected to any further development in our catchment area as we believe this will be to the detriment of the our existing and that of any newly registering patients. We also objected to the West Horton development last year although we are now aware that this has been approved. The partners consider that the surgery is already struggling for space on both sites, without taking in to account the national shortage of GPs which is causing recruitment issues in all areas of the Country. A copy of our full response can be see below.
Response from Dr Shelly & Partners on the Draft Local Development Plan 2011-2036
CQC Report Nov 2014
Friends & Family Test - have your say