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Comments & Complaints

commentsWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you require assistance in making your complaint, please contact SEAP Advocacy Service – this is a free service. Please telephone 01962 440262 for Health Complaints Advocacy in Hampshire or visit their website at

http://www.seap.org.uk/local-authority/hampshire.html

Full details of our complaints procedure, plus the details below if you wish to take your complaint can be found on our complaint leaflet.

Complaints Leaflet

This can be printed off or you may collect one from reception.

If you feel unable to raise the complaint with us directly or are unhappy with local resolution, you may take your complaint to NHS England. Contact them by email (please put 'For the Attention of the Complaints Manager' in the subject line) on england.contactus@nhs.net.

By post to:  NHS England, PO Box 16738, Redditch, B97 9PT

or by telephone:  0300 311 2233.

You may also contact the Ombudsman as below:

 

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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