Fair Oak RoadTel: 023 8069 2000
Old Anchor SurgeryTel: 023 8069 2000
Confidential patient data will be shared within the practice health care team and with other health care professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit.
Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and is anonymised before disclosure.
Confidential and identifiable patient information will not be disclosed without explicit consent, unless;
In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose. All inPiduals with access to your data have a professional and/or contractual duty of confidentiality.
If you are concerned about any of the ways in which your confidential data may be shared or the accuracy of the information we keep, further information is available from the Kay Warne, Data Manager or the practice managers. You are entitled to register an objection, which will be respected if this is possible.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you require assistance in making your complaint, please contact SEAP Advocacy Service – this is a free service. Please telephone 01962 440262 for Health Complaints Advocacy in Hampshire or visit their website at
Full details of our complaints procedure, plus the details below if you wish to take your complaint can be found on our complaint leaflet.
This can be printed off or you may collect one from reception.
If you feel unable to raise the complaint with us directly or are unhappy with local resolution, you may take your complaint to NHS England. Contact them by email (please put 'For the Attention of the Complaints Manager' in the subject line) on firstname.lastname@example.org.
By post to: NHS England, PO Box 16738, Redditch, B97 9PT
or by telephone: 0300 311 2233.
You may also contact the Ombudsman as below:
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow medical advice given.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the refusal.
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