Restrictions apply to appointment booking during the covid-19/coronavirus pandemic.  All consultations are by telephone unless you are advised otherwise.  Do not attend the surgery for a GP appointment unless you have been asked to do so by a GP.   

Appointments

consultPlease use the online service or e-consult if you have internet access.  This will avoid delays in booking your appointment.  

Online access - We offer an online booking service which is accessible 24 hours per day. You will need to register for this at reception, please bring photo id with you.  All routine appointments available for GPs by phone are also bookable online.  All new patients are automatically registered for online access.

For e-consult, see Home Page for details and the link to this service.

Please remember that an appointment at Stokewood or Old Anchor Surgery is for 10 minutes for ONE PERSON ONLY. A separate appointment should be made for each patient attending.

To help the doctors keep to time, If you have more than one health issue to discuss, please talk to the receptionist about booking a double appointment.

If you are unable to keep your appointment please inform us as soon as possible.

Appointment Options

 

Routine
A 10 minute appointment with patient’s usual doctor.  Appointments, subject to availability, can be booked at both Stokewood Surgery and Old Anchor branch surgery.  You may also book into one of our extended hours (evenings and weekends) hub sites at Botley Surgery, Badger Farm, Romsey or Totton.  
Online booking is available for appointments with a GP for Stokewood and Old Anchor clinics.  All GP appointments are bookable online.  Some nurse and healthcare assistant appointments are now becoming bookable online.  You can also contact us via e-Consult.
Telephone:A 5 minute booked telephone consultation.  If you are booking to get results of tests, please book with the GP who arranged these.  For routine telephone appointments, please ask to speak to your usual GP or the GP who is managing the condition you are ringing about if this is not a new problem.
Urgent:
We offer an urgent morning clinic for patients who require a same day/urgent appointment. Patient may be offered an appointment with a GP, nurse practitioner, practice nurse or HCA depending on the medical condition you are presenting with.  Please note, we do not offer any urgent appointments at Old Anchor Surgery. Full details below.  You may be required to complete an e-consult form which will be assessed by the duty team.
  

Urgent Appointments

We offer an urgent morning clinic for patients who require a same day/urgent appointment. Patient may be offered an appointment with a GP, nurse practitioner, practice nurse or HCA depending on the medical condition you are presenting with.  Please do not use this service inappropriately, which will prevent other patients seeing one of our duty team.  Our receptionists are fully trained and will ask you basic questions to ensure you are put with the appropriate clinician.  Please note, we do not offer any urgent appointments at Old Anchor Surgery. The service is a NOT a walk-in clinic.   A record of patients invited to attend is kept.  

Patients may be required to complete an e-consult (see Home Page).

We respectfully request patients do not attend earlier than the time offered as this will just prolong the wait and clog up the waiting room and car park.


Telephone Advice

Urgent telephone advice will be given either by the duty nurse or duty doctor. You will be asked the nature of the problem and for your telephone number so that we can call you back.

We also offer telephone consultations with your usual doctor and these can be booked in advance as for routine consultations.  If you are booking for test results or to discuss an ongoing medical condition, please book with the GP you have been seeing.

Hub sites - routine appointments

If you are able to travel and would like to be seen in the evenings or weekends, we have routine appointments available our hub sites in Botley Surgery, Badger Farm Surgery in Winchester as well as in Romsey and Totton.  All consultation notes and results will go into your GP record.  Appointments are available from 5pm to 8pm every day and over the weekend.  Appointments are booked via our reception staff.  If you have opted out of record sharing you will not be able to use these services as the GP or nurse will be looking at the clinical records we hold for you and we need permisssion to share this information with them.

More details, including opening hours and addresses of the hubs are listed below:

Botley Surgery Mortimer Road, Southampton, SO32 2UG (Eastleigh southern parishes)
Evening and Weekend Appointments are
now available at our Primary and Urgent Care Hub

Opening Hours:
Monday - Friday Appointments from 6.30pm
Saturday & Sunday (Bank Holiday) All Day Appointments


Badger Farm Surgery, Winchester - Partnering Health Limited (PHL)
Badger Farm Surgery, Badger Farm Rd, Winchester SO22 4QB (located in Sainsbury Car park)

Romsey GP Extended and Urgent Primary Care Hub

Address:

Abbeywell Surgery
Great Well Drive
Romsey
SO51 7QN

Andover War Memorial Hospital, Andover. SP10 3LB – MHH
(next to Minor Injuries Unit)

Opening hours

  • 5pm to 8pm Monday to Friday
  • 8am to 12pm Saturday and Sunday
  • 365 days a year

Totton Extended and Urgent Primary Care Hub
12 Salisbury Road, Totton, Southampton. SO40 3PY

Address:


For full details of opening hours,  services available and appointment booking at any of these hub sites, please contact reception via 023 80692000

Please Note:

Patients must be regular registered patients. These extended access services are NOT available to temporary residents.

 

Patients who have opted out of record sharing will also be excluded from booking appointments at any of the Hub sites as patients the clinical staff working at these sites will require access to your GP records to ensure your safety.  If you have previously opted out of record sharing but would like to change this, please contact our data and admin team at Stokewood Surgery.

 

 

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