Midwives clinics will return to Old Anchor Surgery from Monday 10th August.
New Coronavirus Information Page - See Item 2 under Further Information (bottom of screen)
Research - investigating possible treatments for Covid-19/coronavirus
We are proud to be taking part in the PRINCIPLE trial to investigate possible treatments for COVID-19 run by the University of Oxford.
We are recruiting patients to take part in this trial. More information on the study is available via this link:
If you would like to take part in this trial, follow the link to the enrolment page. You need to be aged 50 to 64, have symptoms of Covid-19 and have an underlying health condition. click the link below for full details on eligibility.
Full details are available in our newsletter, sign up to receive your copy automatically as soon as its available.
Please note that all patients attending the Surgery for an appointment are requested to wear a face mask in order to protect our staff and other patients. Washable or single use masks are widely available to purchase online or from pharmacies.
Old Anchor Branch Site - re-opening during August
Old Anchor Surgery will be opening during August. Some services will be limited as we gradually re-introduce clinics. Untll we have our specimen collections confirmed, no blood tests will be carried out on site and patients are unable to leave samples with us. Please do not use the prescription box for anything urgent as it may be delayed until staff are on site.
Midwives clinics will re-start from 10th August. We will be running some flu clinics in September from this site and GP services are gradually being reintroduced. However, if we experience staff shortages (due to illness or staff having to isolate due to covid-19) we may have to close the branch site on occasions. Thank you for your patience during this very difficult time for GP practices. We remain open during normal hours at Stokewood Surgery. Patients visiting Old Anchor will be required to wear a mask when on the premises.
Stokewood Surgery - restricted access
The surgery remains open and telephone lines are open during our normal working hours. Please do not attend unless you are free of covid-19 symptoms. You will be asked to confirm this at reception and may have your temperature checked.
To minimise the risk of contamination, and decrease visitors to the surgery, we are no longer giving out repeat prescriptions in paper. You should nominate a pharmacy to receive the repeat and go directly to them to collect your medication. If you have internet or email access, please register for our online service or email your request to: firstname.lastname@example.org. If you decide to have your medication from a different pharmacy than your nominated one, please let us know and this can be amended but please do not change this without good reason to avoid confusion and extra workload for our staff.
Patients with appointments should attend alone unless they are under 16 or require a carer. Anyone accompanying a patient will be asked to remain outside the surgery to help us provide a safe environment for our patients and staff.
Move to telephone appointments
During the pandemic we introduced triage telephone calls for all GP appointments and other clinical staff where possible. Unless you have been told to attend the practice by a GP or booked to have a blood test or other condition that requires you attend in person, all appointments are still telephone consultations.
If you have any of symptoms of covid-19 you must self-isolate for 7 days. If you condition worsens, seek advice from NHS 111 online or by telephone. The NHS 111 lines are very busy but the surgery has no other access route than patients so please do not call the surgery asking for us to make this call on your behalf. If you have no symptoms but are in a household with someone who does, you should self-isolate for 14 days.
Please be absolutely truthful when asked screening questions - these will protect our doctors and staff from contamination which means the practice will remain open and able to help you and your family with other medical conditions and protect everyone visiting the surgery from this virus.
Fraud calls - scamming
If you are contacted by a test and trace caller, be aware that there is no charge for a test kit - if required to have a test, this is free on the NHS. There are reports of scammers calling patients and asking for bank details for a £50 fee - do NOT give them your bank details or make any payment by card.
Please remember your tissues, catch it, kill it, bin it. Wash your hands thoroughly and regularly.
Holiday Cancellation Letters
We regret that in these exceptional circumstances the practice is currently unable to write any letters for patients who are making a holiday refund insurance claim.
This service is non contractual and as such we are under no obligation to offer this. We hope you will understand that the GPs need to focus upon the clinical needs of their patients at this difficult time.
The Government announced on 17th March that: -
The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days.
As such, insurance claims can be requested on this basis. Full details can be read at https://www.gov.uk/guidance/travel-advice-novel-coronavirus
Apologies, online booking is temporarily suspended. If you have online access, you can now book all GP appointments and some nurse and HCA (blood test) appointments via our online system. All GP appointments are available to book via this system and as you can access this 24 hours a day, you will get immediate access to any appointments cancelled by patients - which can happen outside our opening hours now we use text message reminders. Avoid the telephone queue by using our online service. If you are not already registered, it takes just five minutes by popping into Stokewood and completing a form, you will need two forms of ID, one should have your photo on it. One also needs to be a utility bill or bank statement no more than 3 months old to confirm your address.
Updates now available to view by going to Privacy Notices - including a version of children.
Hub Locations - for extended access to GP, practice nurse and healthcare assistant appointments at weekends and evenings
Hub locations available to patients at Stokewood are:
Botley Surgery, Mortimer Road, Botley, Southampton
Badger Farm Surgery, Winchester (in the Sainsbury car park)
Abbeywell Surgery, Great Wall Road, Romsey
Andover War Memorial Hospital, Andover
To book an appointment, please contact our reception team at Stokewood on 023 80692000
Training Practice Status
Stokewood Surgery is a training practice. We will be offering appointments with fully qualified doctors who are doing further training to become experienced GPs. These doctors are called Registrars. We currently at two working at Stokewood, Dr Alex Cook and Dr Matt Rose. Our surgery trainers are Dr Lloyd and Dr Jacobs.
Home Blood Pressure Monitoring
For patients who require to take home blood pressure readings, we have a new calculator tool has been set up using an excel spreadsheet. This will enable patients to record their readings onto the spreadsheet which will then calculate their average BP. Unfortunately we have not be able to make this available via our website at the present time, but we can email it out to you and you will be able to return it via email to our generic email box WHCCG.email@example.com. Please email or ask at reception if you would like a copy of the excel spreadsheet sent to you. Blood pressure monitors are also available to purchase from the Surgery at reception.
Dementia Friendly Accreditation
we are delighted to report that Stokewood (and Old Anchor) Surgery has been accredited by our CCG as a Dementia Friendly Practice. To achieve this all staff have received training in Dementia Awareness and the practice has been engaging with our PPG to get feedback on how we may improve communication with patients suffering from dementia. The practice is also in the process of getting accreditation from the Dementia Action Alliance. We always more feedback and input from all patients, have your say by joining our PPG or passing your comments onto us using our feedback form.
Infection Control Annual Statement - 2018
Response from Dr Shelly & Partners on the Draft Local Development Plan 2011-2036