Bank Holiday opening
There will be no bank holiday closure on Good Friday and Easter Monday for NHS organisations. Therefore Stokewood Surgery will be open if you require advice or assistance from a GP or nurse. Surgery hours will be 8 am to 6.30 pm both days. All routine services are currently suspended to protect our staff and patients during this Covid-19 outbreak. Do not attend the surgery unless you have telephoned before hand or been booked in by a GP or nurse.
Letters for At Risk Patients
Letters are going out to patients advising them on self shielding (12 weeks increased social isolation) from NHS England, hospitals and from the surgery. However, there are still decisions being reviewed on patients in certain categories and until we are instructed on who to send letters to, some patients may still be waiting for their letter. Please do not ring the surgery about these, we can do nothing until we receive the lists. We are not able to provide sick certificates in the interim. We are hopeful that this information will be shared with us soon and that all patients at most risk will have had a letter by the end of the week. If you have not had a letter by then, please submit an e-consult for extra information or go to the NHS111 online site and check which group you fall into.
Whilst everyone should be practising social distancing, only a small group of patients at severe risk are being asked to remain in their own homes for 12 weeks. If you are in this group, you should not receive visitors to your home or go outside for any purpose. Medical care will be provided in your home should it be necessary. Other household members should take extra care when returning home if they are not self-shielding.
Sick notes for coronavirus isolation
You can get a sick note by on the NHS111 website or NHS.co.uk. This will take you through the symptoms of coronavirus or self isolating and then you can get a med cert at the end of this if appropriate. Go to: www.nhs.co.uk or google NHS111.
Do not contact the surgery as we are not issuing certificates for coronavirus or self-isolating patients.
Old Anchor Branch Site - temporary closure during coronavirus crisis
Due to reduced staffing levels, regretfully we have to close the Old Anchor branch site. We are unable to give details of when it will re-open but stress, this is a temporary measure.
Patients will not be able to put paper requests in for repeat medication. Please use our online service, if you are not using it yet, phone our reception team who will help you set it up, or email your request to: firstname.lastname@example.org. For patients with no internet or email access, Wainwright Chemist has very kindly offered to take your requests which they will deliver to Stokewood on your behalf. Please allow enough time for the prescription to reach us and be actioned and please note that this service is being run by volunteers on behalf of Wainwrights and we are very grateful for their assistance during this time. This service, like ours, may be disrupted by staff shortages as more people self-isolate or become sick.
Stokewood Surgery - restricted access
The surgery remains open and telephone lines are open during our normal working hours. However, we have now closed the front door and if you have been asked to attend, you will need to ring the bell in the lobby for admission to the surgery. You will be asked some screening questions and may have your temperature checked. The questions and temperature check are being delivered by a healthcare assistant (HCA) and she may be wearing protective clothing. Please do not be alarmed, this is to protect our staff, our patients and keep the surgery open and running.
To minimise the risk of contamination, and decrease visitors to the surgery, we are no longer giving out repeat prescriptions in paper. You should nominate a pharmacy to receive the repeat and go directly to them to collect your medication. If you have internet or email access, please register for our online service or email your request to: email@example.com. If you decide to have your medication from a different pharmacy than your nominated one, please let us know and this can be amended but please do not change this without good reason to avoid confusion and extra workload for our staff.
Move to telephone appointments
Due to the coronavirus pandemic, all appointments, including routine appointments booked several weeks ago, are now telephone appointments for the foreseeable future. Your appointment date will remain the same but there may be some variance on time. Please remain at home and a GP or practice nurse will contact you. Patients attending for blood tests, childhood immunisations, other booked injections, cervical screening and dressings should attend in person if they are not suffering from a cough, shortness of breath or high temperature. Screening questions will be asked when you arrive. All other appointments with GP, nurse or HCA will be by telephone. If they believe you need to be seen face to face and it is safe to do so, they will book you an appointment to come in.
If you have any of these symptoms you must self-isolate for 7 days. If you condition worsens, seek advice from NHS 111 online or by telephone. The NHS 111 lines are very busy but the surgery has no other access route than patients so please do not call the surgery asking for us to make this call on your behalf. If you have no symptoms but are in a household with someone who does, you should self-isolate for 14 days.
Please be absolutely truthful when asked screening questions - these will protect our doctors and staff from contamination which means the practice will remain open and able to help you and your family with other medical conditions and protect everyone visiting the surgery from this virus.
Due to staff shortages and rising urgent demand, we may stop booking routine appointments temporarily. You will be advised when to call back to book a routine appointment by the care navigation staff in our reception team. We will resume normal booking/service as soon as we can.
Please remember your tissues, catch it, kill it, bin it. Wash your hands thoroughly and regularly.
Holiday Cancellation Letters
We regret that in these exceptional circumstances the practice is currently unable to write any letters for patients who are making a holiday refund insurance claim.
This service is non contractual and as such we are under no obligation to offer this. We hope you will understand that the GPs need to focus upon the clinical needs of their patients at this difficult time.
The Government announced on 17th March that: -
The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days.
As such, insurance claims can be requested on this basis. Full details can be read at https://www.gov.uk/guidance/travel-advice-novel-coronavirus
Apologies, online booking is temporarily suspended. If you have online access, you can now book all GP appointments and some nurse and HCA (blood test) appointments via our online system. All GP appointments are available to book via this system and as you can access this 24 hours a day, you will get immediate access to any appointments cancelled by patients - which can happen outside our opening hours now we use text message reminders. Avoid the telephone queue by using our online service. If you are not already registered, it takes just five minutes by popping into Stokewood and completing a form, you will need two forms of ID, one should have your photo on it. One also needs to be a utility bill or bank statement no more than 3 months old to confirm your address.
Updates now available to view by going to Privacy Notices - including a version of children.
Hub Locations - for extended access to GP, practice nurse and healthcare assistant appointments at weekends and evenings
Hub locations available to patients at Stokewood are:
Botley Surgery, Mortimer Road, Botley, Southampton
Badger Farm Surgery, Winchester (in the Sainsbury car park)
Abbeywell Surgery, Great Wall Road, Romsey
Andover War Memorial Hospital, Andover
To book an appointment, please contact our reception team at Stokewood on 023 80692000
Training Practice Status
Stokewood Surgery is a training practice. We will be offering appointments with fully qualified doctors who are doing further training to become experienced GPs. These doctors are called Registrars. We currently at two working at Stokewood, Dr Alex Cook and Dr Matt Rose. Our surgery trainers are Dr Lloyd and Dr Jacobs.
Home Blood Pressure Monitoring
For patients who require to take home blood pressure readings, we have a new calculator tool has been set up using an excel spreadsheet. This will enable patients to record their readings onto the spreadsheet which will then calculate their average BP. Unfortunately we have not be able to make this available via our website at the present time, but we can email it out to you and you will be able to return it via email to our generic email box WHCCG.firstname.lastname@example.org. Please email or ask at reception if you would like a copy of the excel spreadsheet sent to you. Blood pressure monitors are also available to purchase from the Surgery at reception.
Dementia Friendly Accreditation
we are delighted to report that Stokewood (and Old Anchor) Surgery has been accredited by our CCG as a Dementia Friendly Practice. To achieve this all staff have received training in Dementia Awareness and the practice has been engaging with our PPG to get feedback on how we may improve communication with patients suffering from dementia. The practice is also in the process of getting accreditation from the Dementia Action Alliance. We always more feedback and input from all patients, have your say by joining our PPG or passing your comments onto us using our feedback form.
Infection Control Annual Statement - 2018
Response from Dr Shelly & Partners on the Draft Local Development Plan 2011-2036