Duty Team System/ Urgent Morning Clinic
In order to meet the demand for same day urgent appointments, we are changing the way we manage urgent appointments as the sit and wait system is now overloaded. If you are unable to wait for a routine appointment our fully trained reception team will take the details of your condition and offer you an appointment with an appropriate healthcare professional. This may be one of our GPs, nurse practitioner, practice nurse or healthcare assistant.
The service is a NOT a walk-in clinic, patients are required to ring so that an assessment can be made and an appropriate appointment offered. A record of patients invited to attend is kept.
Please do not attend earlier than the time offered as this will just prolong the wait and fill our waiting room and car park.
If you are not willing to attend an appointment that day if offered, or consider your condition can wait for a more convenient day, please book a routine appointment. If you feel that your condition is not urgent but cannot wait for a routine appointment, then please use our e-consult form. This system will obtain the relevant questions from you, will highlight if you should stop and seek more urgent advice, and then forward the information to Stokewood for one of our duty team or GP to assess. If you require an urgent appointment the team will contact you or may be able to offer advice or even a prescription from the information you have given us. e-Consult also offers helpful self help advice, telling you what over the counter medications could help you or directing you to another more appropriate service.
Please make it clear to the receptionist if you require urgent telephone advice only.